COE DESIGN STUDIO
Privacy Policy
Effective Date: 15 March 2026
Coe Design Studio ('we', 'us', 'our') is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights in relation to it.
By using coedesignstudio.com.au or purchasing our products, you agree to the collection and use of your information as described in this policy.
1. Who We Are
Coe Design Studio is an Australian digital product business operating at coedesignstudio.com.au. We are subject to the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
2.1 Information You Provide
We collect personal information that you provide directly to us, including when you:
– make a purchase through our website — name, email address, and billing information
– subscribe to our email list or opt in to receive communications from us — name and email address
– contact us with a question or enquiry — name, email address, and any information you include in your message
We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it.
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and analytics tools, including:
– your IP address and general location
– browser type and device information
– pages visited, time spent on pages, and how you arrived at our site
– referring URLs and search terms
This information is collected in aggregate form and is used to understand how our website is used and to improve your experience.
2.3 Payment Information
All payments are processed securely through Squarespace's integrated payment platform. We do not store your credit card or payment details on our systems. Please refer to Squarespace's privacy policy for information on how payment data is handled.
3. How We Use Your Information
We use the personal information we collect to:
– process and fulfil your purchase and deliver your digital products
– send you your order confirmation and product access details
– communicate with you about your purchase if needed
– send you marketing emails, updates, and educational content — only where you have opted in
– improve our website, products, and customer experience
– comply with our legal and regulatory obligations
We will not use your information for purposes that are inconsistent with the reason it was collected, unless we have your consent or are permitted to do so by law.
4. Marketing Communications
If you subscribe to our email list or opt in at checkout, we may send you newsletters, product updates, tips, and promotional content. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
We use a third-party email marketing platform to manage and send our communications. Your name and email address will be stored within that platform. We ensure any platform we use handles data in accordance with applicable privacy law.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted third-party service providers who assist us in operating our business, including:
– Squarespace — website hosting and payment processing
– email marketing platforms — for sending communications you have opted in to receive
– analytics providers — for website performance and traffic analysis (data shared in aggregate or anonymised form)
These providers are engaged under contractual obligations to handle your data securely and only for the purposes for which it is shared.
We may also disclose your information where required to do so by law, or to protect the rights, property, or safety of Coe Design Studio or others.
6. Overseas Disclosure
Some of our third-party service providers (such as Squarespace and email platforms) may store or process data outside Australia, including in the United States. We take reasonable steps to ensure that any overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.
7. Cookies
Our website uses cookies — small text files stored on your device — to improve functionality and understand how visitors use our site. Cookies may be set by us or by third-party tools such as Google Analytics.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is hosted on Squarespace, which maintains industry-standard security practices.
No method of electronic transmission or storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide you with your purchased products, maintain our business records, and comply with legal obligations.
If you unsubscribe from our mailing list, we will remove you from active communications. You may request deletion of your personal information by contacting us directly (see Section 11 below), subject to any legal requirements to retain certain records.
10. Your Rights — Access and Correction
Under the Australian Privacy Act, you have the right to:
– access the personal information we hold about you
– request correction of information that is inaccurate, out of date, or incomplete
– make a complaint about how we have handled your personal information
To exercise any of these rights, please contact us using the details in Section 12. We will verify your identity before releasing or amending any personal information, and will respond to your request within a reasonable timeframe.
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Data Breaches
We take data security seriously and have measures in place to protect your personal information. In the event of a suspected or actual data breach, we will act promptly in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).
11.1 What Is an Eligible Data Breach?
An eligible data breach occurs when:
– there is unauthorised access to, or unauthorised disclosure of, personal information — and a reasonable person would conclude that this is likely to result in serious harm to any affected individual; or
– personal information is lost in circumstances where unauthorised access or disclosure is likely to occur and would be likely to result in serious harm
11.2 Our Response Process
If we suspect an eligible data breach has occurred, we will:
– conduct a reasonable and expeditious assessment within 30 days to determine whether a breach has occurred
– if a breach is confirmed, prepare a statement describing the nature of the breach, the type of information involved, and recommended steps in response
– notify affected individuals directly where practicable, or publish the statement on our website and take reasonable steps to publicise it where direct notification is not practicable
– notify the Office of the Australian Information Commissioner (OAIC) as required under the NDB scheme
Mandatory notification is not required where we are able to take remedial action such that a reasonable person would conclude that the breach is not likely to result in serious harm to any affected individual.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us at:
Coe Design Studio
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
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